Privacy Policy

Effective Date: June 29, 2026

Roto Pro (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, contact us, or use our plumbing services.

By using this website, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:

Full name
Email address
Phone number
Service address
Billing information when applicable
Details about your plumbing service request
Any information submitted through contact forms, emails, text messages, or phone calls

We may also automatically collect certain information when you visit our website, including:

IP address
Browser type
Device type
Operating system
Date and time of your visit
Pages viewed
Referring websites
General geographic location

Website usage information

How We Use Your Information

We use your information to:

Respond to inquiries
Schedule plumbing appointments
Provide requested services
Communicate appointment updates
Improve customer service
Process payments
Send invoices and receipts
Improve our website
Analyze website traffic
Comply with legal obligations
Protect against fraud or unauthorized activity

We only use your information for legitimate business purposes.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and enhance your browsing experience.

Cookies may be used to:

Remember your preferences
Analyze website traffic
Improve website performance
Understand visitor behavior
Support advertising campaigns

You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Analytics

We may use analytics tools, including Google Analytics, to better understand how visitors interact with our website.

These services may collect information such as:

Pages visited
Time spent on pages
Device information
Browser information
Referral sources
Approximate geographic location

Analytics information helps us improve website performance and user experience.

Online Advertising

Roto Pro may use online advertising platforms, including Google Ads and Meta advertising services, to promote our plumbing services.

These platforms may use cookies or similar technologies to:

Measure advertising performance
Show relevant advertisements
Track website conversions
Improve future advertising campaigns

You can manage advertising preferences through your Google or Meta account settings.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers that assist us with operating our business, including:

Website hosting providers
Customer relationship management software
Scheduling software
Payment processors
Marketing providers
Analytics providers
Email communication services

These providers are permitted to use your information only as necessary to perform services on our behalf.

We may also disclose information when required by law or when necessary to protect our legal rights.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information.

Although we take security seriously, no website or electronic transmission can be guaranteed to be completely secure. You provide information at your own risk.

Data Retention

We retain personal information only as long as reasonably necessary to:

Provide requested services
Maintain business records
Meet legal requirements
Resolve disputes
Enforce agreements

When information is no longer required, it is securely deleted or destroyed when appropriate.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of websites that we do not own or control. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

This website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If we learn that such information has been collected, we will take reasonable steps to remove it.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

Request access to your personal information
Request corrections
Request deletion where permitted by law
Request information regarding how your data is used
Opt out of certain marketing communications

To exercise any applicable privacy rights, please contact us using the information below.

SMS Communications

If you provide your mobile phone number, you may receive text messages regarding:

Appointment confirmations
Appointment reminders
Service updates
Customer support
Scheduling communications

Message frequency varies based on your interactions with us.

Message and data rates may apply.

You may opt out at any time by replying STOP to any text message or by contacting our office.

Do Not Track Signals

Some web browsers offer a Do Not Track feature. Because there is currently no universal standard for responding to these signals, our website may not respond to Do Not Track requests.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or website functionality.

Updates will be posted on this page along with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the way your information is handled, please contact us.

Roto Pro

Address 16505 SE 1st Street, Suite 101 Vancouver, WA 98684

Phone 360-222-7686

Email grant@roto-pro.com