Effective Date: 4/17/2026
At Roto-Pro, we are committed to protecting your privacy and providing transparent communication regarding how your information is used.
Text Message Opt-In
By submitting your information through our website forms or contacting us directly, you agree to receive text messages, phone calls, and emails from Roto-Pro regarding your service request.
These messages may include:
- Appointment confirmations
- Scheduling updates
- Service reminders
- Follow-ups regarding your project
Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by replying STOP to any text message.
For assistance, reply HELP or contact us directly at (360) 222-7686.
SMS Communications & Consent
Roto-Pro will be collecting opt-ins verbally from their customers. The customers will be able to opt in to receive messages either in person at their physical location or over a phone call if the customer calls. When a customer is registered for the first time, they are asked to
provide their phone number, and staff are trained to ask if the customer would like to opt in to SMS-based billing notifications, appointment reminders, dispatch notifications, and job completion surveys. They will be verbally informed that “Message and data rates may apply.”,
“Message frequency may vary”, and they can “text HELP for support or more information, and STOP to unsubscribe at any time, and no further messages will be sent.” They will also be informed that their phone number will not be shared with third parties for marketing or
promotional purposes.
Privacy Policy
Information We Collect
We collect personal information that you voluntarily provide, including:
- Name
- Phone number
- Email address
- Service address
- Details related to your service request
We may also collect non-personal data such as:
- IP address
- Browser type
- Website usage data
How We Use Your Information
Your information is used to:
- Respond to inquiries and service requests
- Schedule and manage appointments
- Send service-related communications (including SMS)
- Improve our website and customer experience
ServiceTitan Integration
Roto-Pro uses ServiceTitan to manage customer communications, scheduling, and operations.
Information submitted through our website may be securely transmitted and stored within ServiceTitan.
Sharing of Information
We do not sell or share your personal information for marketing purposes.
We may share information only with:
- Trusted service providers (such as ServiceTitan)
- Legal authorities, when required
Data Security
We implement reasonable safeguards to protect your information. However, no system is completely secure.
Cookies
Our website may use cookies to improve functionality and user experience.
Your Rights
You may request to:
- Access your personal data
- Correct inaccurate information
- Request the deletion of your data
Contact us to make a request.
Updates to This Policy
We may update this page from time to time. Changes will be reflected with a new effective date.
Contact Information
Roto-Pro
Phone: (360) 222-7686
Website: https://roto-pro.com